技术支持知识库

Here’s what students and employees need to know about configuring and troubleshooting technology.

请求技术支持

It is highly recommended that an individual request is made for each distinct type of service requested to ensure all needs are promptly and effectively addressed. 例如, if a requestor is having issues with both their PC powering on and would also like to request access to a shared folder. 尽快解决这两个问题, this should be submitted as 2 separate requests as there are different groups working on each issue.

- 查看IT支持请求流程
Change Management Requests – A Change Management request is defined as something out of the ordinary scope of IT requests for a department or user. 在请求下列任何一项时, a justified request must be sent from the department head (director or above) via email to techsupport@speckstube.net

1. Software Access – Colleague access, new application requests, application access.
2. Specialty email access ‐ Departmental mailbox; Distribution list;
3. Data Requests ‐ Departmental folders; Data restorations.
4. Hardware Requests ‐ Request for new workstation(s); peripheral(s); IT related accessories.

HR and Legal Requests – A 人力资源 (HR) or Legal request is defined as a request containing confidential or restricted information from IT. Any requests that coincide with the below categories are required to be requested by the appropriate staff members within HR, legal or appointed UCNJ officers via email to techsupport@speckstube.net. If the request is extremely confidential (e.g. requestor does not want more than a few people aware of the situation) The request will be sent directly to the CIO or Director to ensure confidentiality is maintained.
- Legal Requests – OPRA requests, EDiscovery.
- HR Requests ‐ Addition and termination of employee accts, 访问其他用户的目录或电子邮件.

Tech

Canvas
Canvas is a learning management system that the college utilizes to provide students with online instruction.

预约图书订阅
The College has partnered with Cengage to provide affordable course materials via a digital book subscription.

访问College Outlook Webmail
Email accounts are provided to UCNJ students, staff, and faculty. The Outlook Email App can be accessed via myUnion.

微软365
微软365 products include Microsoft Outlook, 微软文字处理软件, Microsoft Excel, 和微软PowerPoint, 除其他外. 微软365 Apps can be accessed by logging into myUnion.

免费微软应用程序下载说明
- Microsoft Office 365免费安装
The link provides instructions for installing the Office 365 Suite guide on your home computer.

学生用剪纸印刷
The UCNJ PaperCut Printing Program allows students to release printed documents via either a computer terminal next to the on-campus printer, 或者通过他们的智能手机.

自助服务
自助服务 is a learning management system that allows students to quickly access a variety of online services. Self Service can be accessed by clicking on the “自助服务” app via myUnion.

虚拟桌面基础架构
The UCNJ Virtual Desktop will allow you to access college software as if you were on campus. 由VMWare Horizon支持, you will be able to connect to this desktop with your browser or using the horizon client; supported in Window 10, Mac, 以及一些Linux发行版.

Webex
Cisco's "Webex" application provides instant messaging and video conferencing capabilities to UCNJ faculty, staff, 和学生.

如何连接“wifi”.speckstube.net"
UCNJ students, faculty, can connect to the College's wifi network. Here's how you connect your laptop or mobile device.

员工技术

员工远程工作设置
UCNJ Employee Guide to preparing for remote work.

员工的手机
UCNJ Employee Guides to using College phones.

思科远程教室
These resources are for UCNJ Employees utilizing Webex in the classroom.

VPN和远程桌面接入
Here’s how to connect to the college’s VPN Client and Access your Remote Desktop PC from off Campus.

FAQ’s